FAQs
Frequently Asked Questions About Home Cleaning Services
If we can't complete the cleaning in the scheduled time we will call you and give you the option to provide a list of priorities or to add additional time at our normal hourly rate.
Deep house cleaning involves a thorough cleaning of every nook and cranny in your home. It's typically done less frequently than regular cleaning. We recommend all new recurring customers begin their service with a deep cleaning, and upgrade their regular service to a deep cleaning once or twice a year.
Yes, we are a fully licensed, insured, and bonded cleaning business for the safety and security of our incredible clients and our invaluable employees.
Our pricing varies based on factors like the size and level of activity in your home, the level of cleanliness desired, and more.
You can trust the professional cleaners from Hall-Mark Premier Cleaning. Each member of our team is background-checked, vetted, verified, and expertly trained.Â
No, our professional cleaners will bring everything they need with them when they visit your home or office for a cleaning service appointment.Â
Sure! If there are any additional cleaning tasks you would like our technicians to complete, let us know when you're scheduling your service. We're always happy to accommodate you in any way we can.
Hall-Mark Premier Cleaning stands by our work. We offer a full, 100% satisfaction guarantee for each and every cleaning service we provide. If there's ever a time when you are less than happy with our performance, let us know, and we'll return to fix the problem right away. We aren't happy unless you are!
Just give us a call within 24 hours of the cleaning and we'll make arrangements to return to reclean any unsatisfactory areas.
We do not require any commitments. We believe our quality will keep you coming back!
All cleaners are fully vetted and background checked prior to hire. We do not hire people with any criminal activity on their records.
Recurring appointments are handled by one cleaner and deep cleanings, especially in larger homes, will require two or three cleaners.