FAQs
Frequently Asked Questions About Home Cleaning Services
What Happens If You Can't Complete The Cleaning In The Scheduled Time?
If we can't complete the cleaning in the scheduled time we will call you and give you the option to provide a list of priorities or to add additional time at our normal hourly rate.
What is deep house cleaning, and when is it necessary?
Deep house cleaning involves a thorough cleaning of every nook and cranny in your home. It's typically done less frequently than regular cleaning. We recommend all new recurring customers begin their service with a deep cleaning, and upgrade their regular service to a deep cleaning once or twice a year.
Is Hall-Mark Premier House Cleaning Service insured & bonded?
Yes, we are a fully licensed, insured, and bonded cleaning business for the safety and security of our incredible clients and our invaluable employees.
How Do You Price Your Cleanings?
Our pricing varies based on factors like the size and level of activity in your home, the level of cleanliness desired, and more.
Can I trust a maid service in my home?
You can trust the professional cleaners from Hall-Mark Premier Cleaning. Each member of our team is background-checked, vetted, verified, and expertly trained.
Do I need to provide cleaning supplies?
No, our professional cleaners will bring everything they need with them when they visit your home or office for a cleaning service appointment.
Can I request special tasks or extras?
Sure! If there are any additional cleaning tasks you would like our technicians to complete, let us know when you're scheduling your service. We're always happy to accommodate you in any way we can.
Do you offer a satisfaction guarantee?
Hall-Mark Premier Cleaning stands by our work. We offer a full, 100% satisfaction guarantee for each and every cleaning service we provide. If there's ever a time when you are less than happy with our performance, let us know, and we'll return to fix the problem right away. We aren't happy unless you are!
What If I'm Not Happy With The Cleaning?
Just give us a call within 24 hours of the cleaning and we'll make arrangements to return to reclean any unsatisfactory areas.
Are There Any Commitments Or Contracts?
We do not require any commitments. We believe our quality will keep you coming back!
How Do You Screen Your Cleaners?
All cleaners are fully vetted and background checked prior to hire. We do not hire people with any criminal activity on their records.
How Many Cleaners Will You Send?
Recurring appointments are handled by one cleaner and deep cleanings, especially in larger homes, will require two or three cleaners.